Why was I not able to pay my mytaxi trip in the app?

Please always make sure that you enter your PIN correctly in the app to pay for your trip, otherwise payment in the app is not possible. If you have forgotten your PIN, please reset it before booking a mytaxi trip. Unfortunately, it is not possible to reset your PIN during an ongoing mytaxi booking.

In individual cases of a bad internet connection or server problems, there may be difficulties while paying for a mytaxi trip via the app. We ask for your understanding. 

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